Antonio Advises he contacted supervisors, they agree with the fee. I mentioned all of the issues with the car. Exit the baggage claim area from either side (east or west) of the terminal. Hours: We are open 24/7 so there will always be someone to assist you Vehicle Pick-Up Instructions. Sees notes, says person I spoke to advised me of the late fee still. Street Address: 25200 E 68th Ave, Aurora, CO 80019. Advises he'll work on waiving the the fee. I call customer service, spoke to Antonio. Person I spoke to advise, sure we can extend, to charge $10 more.
I call to extend as I'm running late (forgot the person's name). Smells like Marijuana, and the AC doesn't work. Car location was moved, from 2 miles to where I live to 10 miles. However, monetarily, Zipcar succeeded and corrected the issue. Of course it took an upset phone call the day of the incident. Charged only the $10 for extension of drive time. Billing was updated to remove the $50 late fee. Leanna with Zipcar reviewed the situation, and responded via email correcting the issues all around. I'm happy to provide the debt collectors' enforcement notice and the penalty ticket with dates and all the details upon request. With regret, I'm now closing my account and will make sure my case is known to as many existing users as possible, so that they are aware of what risks they are actually exposed to. The worst of all, they did not even admit any flaws from their side, and showed no respect and compassion. They've now effectively robbed me for £300, and have made me through humiliating experience of having and paying the collectors' debt. CONCLUSION: I have been Zipcar customer for nearly 4 years, using them very often and spreading a good word within my circle. Needless to say, it took us 5-6 email interactions until I finally saw the scanned copy of the actual penalty ticket I had to pay for.
First, they general support were taking ages to connect me to the relevant team (violations), even though I had a hard deadline with the collectors (1 week left) which I emphasised to them several times.Īnd them the violations team showed no interest in and understanding of my situation, even though it was clearly caused by a flaw in their notification procedure. Zipcar support was absolutely horrendous. Zipcar members save more than 500 annually (vs. After joining Zipcar, 90 of their members drove 5,500 miles or less per year. Consider that: Each and every Zipcar takes 15-20 personally-owned vehicles off the road. Which I figured out only in August 2022, 1 year after the incident. SP+, along with Zipcar, is committed to reducing congestion, pollution, and dependence on oil. Therefore, it was not paid on time and ended up with debt collectors. It turned out that Zipcar failed to notify me about the penalty ticket back in 2021.
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